FAQs

Q: What is Sonamba?

A:Sonamba is a wellbeing status monitor/medical alert system for seniors living independently. It is designed to effortlessly fit in with the senior’s lifestyle, giving family members and caregivers updates on the senior’s wellbeing throughout the day – not just in emergencies. Sonamba’s health monitoring features, including motion detectors, sound sensors and emergency personnel notifications give you peace of mind by ensuring that your loved one is safe.  Elderly loved ones don’t need to wear anything on their person if they don’t want to. They have complete freedom to move about in their homes without being tethered to anything. Sonamba’s digital photoframe look and functionality enables easy acceptance into the senior’s home and promotes healthy social connectivity while providing family members peace of mind through its non-intrusive monitoring. Sonamba’s medication and calendar reminders help ensure that the senior is taking their medication on time. This is critical, since up to 60% of ER visits by seniors are due to missed medication. The remote accessibility given to family members through the Sonamba iPhone App and mysonamba.com Web portal allow families to check on the wellbeing of their elderly loved one anytime, even if they’re far away.
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Q: What is SonambaPro?

A:SonambaPro has all the functionality of Sonamba plus new Home Health monitoring capability for recording key vitals. Families and caregivers alike can now receive added insight into their aging loved one’s health through adaptable, lightweight measurement tools and play a more active role in monitoring their overall wellbeing. SonambaPro connects to a wide array of vitals measurement devices, including weight, blood pressure, blood glucose and asthma (spirometer).
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Q: What does Sonamba look like?

A:Sonamba has the streamlined look and functionality of a digital photo frame, which (unlike may intimidating looking medical devices and computers) enables easy access into the senior’s home. The sleek, 7-inch LCD touchscreen interface is easy and convenient to use. Sonamba has built-in cellular communications technology; no Internet or WiFi is needed.
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Q: How does the Sonamba system work?

A:Sensors contained in the Sonamba unit are programmed to detect changes in normal routine within the home. If nothing out of the ordinary is detected, the Sonamba system initiates an “All is well” message sent directly to caregivers in text or email formats. In addition to providing status reports, Sonamba can be used as a reminder to take medications at prescribed times. Also, in case of an emergency, seniors can press a “Panic Button” and Sonamba will send emergency text notifications to caregivers and will call caregivers or emergency personnel via 911, announcing the details of the senior’s location, etc.
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Q: How technical do I have to be to set up a Sonamba for my parents?

A:Sonamba’s built-in cellular connectivity makes for a plug and play user experience. The setup is generally done by the caregiver or family member and takes just over 30 minutes. It’s as easy as programming your smartphone.
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Q: Can I really afford this kind of 24-hour security?

A:This remarkable system is highly affordable. Sonamba offers a range of pricing options. You can pay as little as $199.99 activation fee to get started with monthly payments as low as $69.00 or you can buy the system for $549.99 and pay $39.00/month. Note: Caregivers will incur cellphone and text messaging charges, payable to the caregivers’ cell phone provider.
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Q: How much does it cost?

A:The entire Sonamba system has a low, one-time price of only $549.99, plus a monthly subscription as low as $39/month. Sonamba has additional flexible pricing options available to fit most budgets.
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Q: Where can I get Sonamba?

A:Sonamba is available for purchase directly from pomdevices, LLC. Click here to buy your Sonamba now!  Sonamba is also sold through authorized sales representatives across the country.
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Q: Can a senior send a message to an email address as well as a text message to a cellphone?

A:The senior can send to either; the caregiver can enter their cellphone or email address.
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Q: As cellular service quality can vary from good/bad in certain locations, what happens?

A:Sonamba’s power comes directly from a wall socket (not battery power) so its signal strength is generally much stronger and more consistently reliable than any battery powered cellular device.
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Q: Does Sonamba work in households where there is more than one senior living in the home?

A:Yes.
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Q: Is there an additional monthly fee for each additionally purchased sensor(s) for the bathroom/bedroom?

A:There are no additional service fees. Additional activity monitors and panic buttons are purchased for a one-time price of $49.00 each.
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Q: Who installs the Sonamba in the senior’s home?

A:While there is no ‘installation’ per se (for example, drilling, wall mounting, etc.), the caregivers or family members are the ones who will setup the Sonamba in the senior’s home.
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Q: What is the range of the motion/sound sensors/panic buttons?

A:All motion/sound sensors and panic buttons have a range of up to 100 feet.
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Q: Can motion detectors be installed in multiple rooms?

A:Additional activity monitors can be purchased for $49.00 and placed (no installation needed) in other relevant rooms of the house, such as the bedroom/bathroom.
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Q: Can a text message be sent to their medical care providers?

A:Yes, but most medical care providers are not obliged to review or respond to these messages due to medical liability reasons; we advise that you check with your medical care provider for exact details on whether they accept such messages/information before entering their contact information.
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Q: Does the Sonamba come with batteries?

A:Sonamba comes equipped with three lithium AA batteries. The batteries are for backup power in case of any power failure in the home.
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Q: If my mom’s house experiences a power failure, what happens next?

A:In the event of a power failure in the home, the Sonamba will automatically send a text message to all caregivers’ cellphones notifying them that power has been lost to the unit. The Sonamba (operating on its emergency battery power backup) will then slowly shut down after sending out this text alert.
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Q: If I purchase additional activity monitors for other areas of the home, how long does the battery power last?

A:The batteries for the additional activity monitors will last for up to a year; you replace these batteries regularly as you would your everyday smoke detectors (i.e., once a year).
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Q: My Uncle comes from the New Deal generation of the 1930′s and these people are generally very thrifty in nature; they’re always turning off their tabletop appliances to ‘conserve’ power usage. What happens if he turns off his Sonamba?

A:Sonamba is built without an on-off switch; this precludes the senior from turning it off and ensures that the unit is constantly on and providing wellbeing monitoring.
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Q: I need to use my parent’s Sonamba in two locations of the country during the year; half the year in one state, and half the year in another. Can I easily setup and transport the Sonamba to either state without having to do anything special?

A:You can setup the Sonamba and ship it to either location, but keep in mind that Sonamba ‘learns’ historic activity patterns unique to each environment and there is a minimum of 7 days of learning in each environment. We suggest you reset the Sonamba whenever you move it to a new location.
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Q: If Sonamba uses cellular-based technology, does that mean we have to sign up for a data plan? In that case, who collects the fees/charges?

A:Sonamba does require a data plan ($39.00-$69.00/month) and one of the caregivers or family members will be responsible for the payment. Sonamba relies on cellular connectivity to communicate; cellular charges are included in the monthly fees.
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Q: Does my dad need WiFi/broadband or an internet connection in his home for the Sonamba to work?

A:No WiFi or internet access is needed; Sonamba operates on cellular-based technology, you simply plug the Sonamba into a wall socket to start.
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Q: How about the cellular coverage? I’m concerned that the cell coverage might not be good enough where my mom lives.

A:While we cannot absolutely guarantee coverage, our network provider promises up to 98% coverage in the continental United States, including Hawaii, Alaska and Puerto Rico.
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Q: I like the Sonamba MyChoice plan, since we’re not sure how long our dad can live in his home (we’d like to keep him happy and have him live there as long as possible). What happens if we decide to cancel at some point, say 3-6 months into our purchase?

A:If you decide to cancel your plan, simply return your Sonamba unit at no extra cost. Note: the $199.00 activation fee is non-refundable.
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Q: What kind of warranty does Sonamba carry?

A:Sonamba has a warranty against defects for 90 days after purchase.
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Q: Are the panic buttons waterproof?

A:The panic buttons are water resistant, which means they can be placed in areas of the home where a slip or fall is most likely (a bath or shower stall, for instance).
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Q: How does Sonamba’s wellbeing monitoring work?

A:Sonamba non-intrusively monitors motion and sound activity, and compares current activity with historic activity levels. Based on this comparison, Sonamba sends out periodic “all is well” or “attention needed” alerts to caregivers and support circle members’ cellphones. For example, if your mom gets up and makes coffee for herself in the morning around 6:30 am as part of her daily routine, the Sonamba unit will know that routine as part of her overall average normal daily activity. But, if for some reason she doesn’t go into the kitchen to make coffee by 9:00 am, the Sonamba unit will know that there has been a disruption or drop in normal activity levels and the next alert to caregivers will be one of attention needed. The Notifications and Alerts settings on the Sonamba can be modified for the “Attention Required” threshold and you can set by the percentage that it varies from normal activity (10-90%).
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Q: Is Sonamba FCC Certified?

A:Yes, Sonamba is FCC certified. Also, please note that both it’s wide area communications (cellular) and its local area (sensor/panic button communications) are FCC certified. The motion sensor in Sonamba and room acivity sensors use passive infra red technology.
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Q: Is there a grace period after I receive my Sonamba where I can decide if it will meet my needs or not?

A:Yes, Sonamba has a 30 day satisfaction guarantee. If you’re not satisfied with your Sonamba, simply return your Sonamba within 30 days of your purchase and receive a full refund. Certain terms and conditions apply.
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